Privacy Policy
Shaco Investment Group, Inc. operates True American Trading Company and may operate other websites. It is True American Trading Company policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, True American Trading Company collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. True American Trading Company’s purpose in collecting non-personal identifying information is to better understand how True American Trading Company visitors use its website. From time to time, True American Trading Company may release non-personally-identifying information in the aggregate (e.g., by publishing a report on trends in the usage of its website).
True American Trading Company also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on True American Trading Company blogs/sites. True American Trading Company only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to True American Trading Company websites choose to interact with True American Trading Company in ways that require True American Trading Company to gather personally-identifying information. The amount and type of information that True American Trading Company gathers depends on the nature of the interaction. For example, we ask visitors who sign up at True American Trading Company to provide a username and email address. Those who engage in transactions with True American Trading Company are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, True American Trading Company collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with True American Trading Company. True American Trading Company does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
True American Trading Company may collect statistics about the behavior of visitors to its websites. True American Trading Company may display this information publicly or provide it to others. However, True American Trading Company does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
True American Trading Company discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on True American Trading Company behalf or to provide services available at True American Trading Company websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located (although rarely) outside of your home country; by using True American Trading Company websites, you consent to the transfer of such information to them. True American Trading Company will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, True American Trading Company discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when True American Trading Company believes in good faith that disclosure is reasonably necessary to protect the property or rights of True American Trading Company, third parties or the public at large. If you are a registered user of an True American Trading Company website and have supplied your email address, True American Trading Company may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with True American Trading Company and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. True American Trading Company takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
What are Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. True American Trading Company uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. True American Trading Company visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.


Business Transfers
If True American Trading Company, or substantially all of its assets, were acquired user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of True American Trading Company may continue to use your personal information as set forth in this policy
Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This is a common practice on the Internet. Almost every site you visit practices this same policy, including but not limited to search engines, music and game download sites, social networks, etc. This Privacy Policy covers the use of cookies by True American Trading Company and does not cover the use of cookies by any advertisers or non-affiliated companies.
Policy Changes
Although most changes are likely to be minor, True American Trading Company may change its Privacy Policy from time to time, and in True American Trading Company sole discretion. True American Trading Company encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a True American Trading Company account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms of Service
The following terms and conditions govern all use of the True American Trading Company website and all content, services, and products available at or through the website (taken together, the Website). The Website is owned and operated by True American Trading Company. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, True American Trading Company Privacy Policy) and procedures that may be published from time to time on this Site by True American Trading Company (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by https://True American Trading Company, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 16 years old.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing laws of the jurisdiction (s) involved . Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Policy Regarding Cookies
We employ the use of cookies. By using True American Trading Company, you consent to the use of cookies in accordance with True American Trading Company's privacy policy.
Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, True American Trading Company and/or it’s licensors own the intellectual property rights for all material on True American Trading Company. All intellectual property rights are reserved. You may view and/or print pages from True American Trading Company for your own personal use subject to restrictions set in these terms and conditions.
You must not:
• Republish material from True American Trading Company.
• Sell, rent or sub-license material from True American Trading Company.
• Reproduce, duplicate or copy material from True American Trading Company.
• Redistribute content from True American Trading Company (unless content is specifically made for redistribution).
• Hyperlinking to Our Content without written permission.
We will approve link requests on a case by case basis for organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are interested in linking to our website, you must notify us by sending a dated letter to our public relations department. Please include your name, your organization name, contact information, phone number and e-mail address, as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Send your information along with a contact person’s email address to:
True American Trading Company
Attention: Public Relations Department
73 Riddleton Circle, #3
Riddleton, TN 37151
No use of True American Trading Company’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Iframes
Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site. Any deviation from the terms and policies on this website not altered by True American Trading Company will not be valid, and True American Trading Company is not liable for such changes.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of Links from Our Website
If you find any link on our website or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to them.
While we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
Linked Content Liability
We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
• Limit or exclude our or your liability for death or personal injury resulting from negligence or use of our product other than for that which it was intended.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any of our or your liabilities in any way that is not permitted under applicable law.
• Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Legal Disclaimer
Using this website acknowledges the forfeiture of legal liability toward True American Trading Company; caveat emptor “let the buyer beware.” By using this venue, the user agrees to waive their legal right to retribution by litigation. On the rare chance there might be an unresolvable dispute, they agree the issue shall be handled by arbitration presided over by the Better Business Bureau in lieu of legal arbitration. The customer assumes full responsibility for the use of the product purchased and agrees to hold True American Trading Company harmless of any resulting consequences. Any liability shall be limited to the amount of the purchase price and the user agrees to reimburse True American Trading Company for any legal fees incurred as a result of enforcing this policy or arbitration. This agreement is subject to the laws bearing thereon by the State of Tennessee, USA.

Store Content
This store content and mockups are the property of the of True American Trading Company. © 2021 True American Trading Company. All rights reserved.

Refund Policy
Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs. Quality and customer satisfaction is our primary objective. If there is a problem with an item you have purchased contact us as soon as possible after you receive the item.
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it
• In the original packaging with all tags
• Free from foreign smells (e.g., tobacco, pet, perfumes)
• Free from pet hair/dander, etc.
• Apparel: Folded nicely (not rolled or crumpled)
• Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
• Several types of goods are exempt from being returned. Non-returnable items include:
• Gift cards
• Downloadable software products, CDs, DVDs, and other media.
• Some health and personal care items
• Personalized merchandise
• Intimates such as undergarments or bathing suits
Please contact our customer service for return instructions. You must have a return merchandise authorization number (RMA) before you return an item and the number must be on the mailing label. Example:
RMA # 000-0000-00
True American Trading Company
73 Riddleton Circle, #3
Riddleton, TN 37151
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days less shipping charges. If the reason for the return is not a defect (e.g., buyer’s remorse), the item was not damaged in shipment or after taking passion there may be a 15% restocking fee. Items damaged in shipment the shipper is responsible for. Items damaged by misuse or after taking possession are not eligible for refund or replacement.
Late or missing refunds (if applicable)
If we have approved your refund and you haven't received a refund within the 30 days after we receive your return, first check your bank account again. There is often some processing time before a refund is posted. Then contact your credit card company if applicable, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at support@trueamericantrading.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trueamericantrading.com. You will be responsible for shipping the item back to us and we will pay shipping to send you a replacement item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping to Us
To return your product, you should email us at support@trueamericantrading.com or call for an RMA number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The original shipping cost will be deducted from your refund. In some cases, a 15% restocking fee may also apply. An itemized explanation will be emailed to you when your refund is approved.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should use a trackable shipping service. If you are shipping an item valued over $50 you should purchase shipping insurance. We don't guarantee that we will receive your returned item. Check your shipper’s website if we don’t receive your package contact your shipper about putting a trace on the shipment. We cannot refund your purchase until we receive the item in resalable condition.
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you should follow up with the carrier listed on your order status page. If you report the item not received we will contact shipper for you and ask them to put a tracer on your shipment. They will do an investigation. True American Trading Company is not responsible for lost or stolen packages. If you have questions about our policies contact us for clarification.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded and a 15% restocking fee will apply. We cannot process returns without RMA numbers; these types of returns may take longer to process.
Defective Items Received
Immediately upon receiving your purchased item you should inspect the package and tell us if there is a problem with the item. If you feel the product you received is defective, please submit an email as soon as possible, but no more than 7 days of delivery date. Contact customer support at support@trueamericantrading.com with subject “Item was received defective”. Please attach photos if possible, in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within three business days of your email with follow up instructions to be determined on a case by case basis. In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at support@trueamericantrading.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at support@trueamericantrading.com, with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours (7:00 AM to 7:00 PM Central Time) Monday through Thursday. Communications receive after 2:00 PM CST may not be processed until the next day.
Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at support@trueamericantrading.com. If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. True American Trading Company is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at support@trueamericantrading.com.
True American Trading Company reserves the right to change our return policy without notice.

Shipping to Us
To return your product, you should email us at support@trueamericantrading.com or call for an RMA number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The original shipping cost will be deducted from your refund. In some cases, a 15% restocking fee may also apply. An itemized explanation will be emailed to you when your refund is approved.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should use a trackable shipping service. If you are shipping an item valued over $50 you should purchase shipping insurance. We don't guarantee that we will receive your returned item. Check your shipper’s website if we don’t receive your package contact your shipper about putting a trace on the shipment. We cannot refund your purchase until we receive the item in resalable condition.
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you should follow up with the carrier listed on your order status page. If you report the item not received we will contact shipper for you and ask them to put a tracer on your shipment. They will do an investigation. True American Trading Company is not responsible for lost or stolen packages. If you have questions about our policies contact us for clarification.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded and a 15% restocking fee will apply. We cannot process returns without RMA numbers; these types of returns may take longer to process.
Defective Items Received
Immediately upon receiving your purchased item you should inspect the package and tell us if there is a problem with the item. If you feel the product you received is defective, please submit an email as soon as possible, but no more than 7 days of delivery date. Contact customer support at support@trueamericantrading.com with subject “Item was received defective”. Please attach photos if possible, in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within three business days of your email with follow up instructions to be determined on a case by case basis. In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.

Shipping FAQs
• How long will it take for my order to arrive?
Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.
•How long will it take for my order to ship?
Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.
We strive to expedite every order so your order may arrive sooner than estimated. If an item is out of stock or backordered you will be notified by email and given the option of waiting additional time or getting a refund.
• Why haven't I received my package?
Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. True American Trading Company is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable) less a 15% restocking fee."
If you still haven’t received your package after waiting the recommended time contact us so we can look into and resolve the issue.